1 00:00:00,640 --> 00:00:03,870 Hello and welcome to the first troubleshooting scenario. 2 00:00:03,970 --> 00:00:12,250 So let's say that the user either has forgotten the password or just typed it wrong and we will try 3 00:00:12,250 --> 00:00:17,390 to see what exactly will be logged on the fourth gate firewall. 4 00:00:17,440 --> 00:00:27,210 So before typing a wrong password let's say diagnose debug application and the application is Ike DEBUG 5 00:00:27,220 --> 00:00:36,830 level minus 1 and diagnose debug enable and let's move on to the for the client and let's say the password. 6 00:00:36,880 --> 00:00:39,090 A IT'S A B C. 7 00:00:40,030 --> 00:00:41,040 Now let's say 8 00:00:45,010 --> 00:00:48,930 connect and let's look on the HQ for the referral. 9 00:00:48,940 --> 00:00:49,630 What happens 10 00:00:53,990 --> 00:00:56,080 this one is trying so connecting 11 00:00:58,390 --> 00:01:01,730 and the issue for the federal. 12 00:01:01,730 --> 00:01:03,290 Nothing is load yet 13 00:01:21,330 --> 00:01:23,970 user and user and connect 14 00:01:33,800 --> 00:01:39,350 so it's self-explanatory we can see here the studies it says wrong credentials. 15 00:01:39,350 --> 00:01:45,760 Now let's say cancel and go on the HQ for the gate and say 16 00:01:50,750 --> 00:01:56,860 and say diagnose debug disable 17 00:02:07,150 --> 00:02:09,420 and here it is this one it's good. 18 00:02:09,550 --> 00:02:11,860 So it says it's off. 19 00:02:11,880 --> 00:02:15,630 So extend authentication failed for user user. 20 00:02:15,670 --> 00:02:24,410 So in case one remote user contacts you and says OK so Mr. admin I'm trying to connect like I'm doing. 21 00:02:24,490 --> 00:02:31,930 I don't know for a year and I'm typing the wrong the right the right password but for whatever reason 22 00:02:31,960 --> 00:02:34,020 it's not code it's not connecting. 23 00:02:34,300 --> 00:02:40,720 And if the message shown on the footy playing is not visible as well and it says wrong credentials as 24 00:02:40,720 --> 00:02:41,320 you've seen. 25 00:02:41,650 --> 00:02:48,190 Well you can see here on the issue for the gate that anyway way that specific user is trying to connect 26 00:02:49,060 --> 00:02:52,300 and the user eats user. 27 00:02:52,320 --> 00:02:57,790 So again here but it's all failed for user user. 28 00:02:57,800 --> 00:03:09,450 So in this case you'd have to go on the gooey I will try to connect now and check the credentials in 29 00:03:09,450 --> 00:03:11,550 the in the users and group. 30 00:03:11,850 --> 00:03:15,930 So again admin logging in Kindles. 31 00:03:15,990 --> 00:03:23,820 You can also see here what was the length of the password enter so length 3 and I typed ABC so again 32 00:03:24,180 --> 00:03:31,530 authentication group it is a group but the authentication has failed for the specific user and it's 33 00:03:31,590 --> 00:03:34,430 retry number two. 34 00:03:34,440 --> 00:03:38,750 Now let's go and see what's happening here. 35 00:03:40,850 --> 00:03:44,640 So it is trying and he's trying for a couple of times anyway. 36 00:03:44,960 --> 00:03:53,080 So I mean an authentication failure would mean and log in later 37 00:03:55,800 --> 00:04:01,440 and we have obviously nothing here in the IP sic monitor so no tunnel is up for this one. 38 00:04:01,440 --> 00:04:09,240 This is a pretty simple scenario when the user either forgets the password or is typing it wrong you 39 00:04:09,240 --> 00:04:12,520 have the you have the debug available for you. 40 00:04:12,540 --> 00:04:21,060 So again it is diagnose debug application IP minus one the debug level and you will see that the ID 41 00:04:21,060 --> 00:04:25,860 has failed for that user and the length of the password and so on. 42 00:04:25,860 --> 00:04:28,410 So thanks a lot and see you in the next lecture.